1. General Policy

All subscription fees for the application are billed in advance and are non-refundable, except where required by applicable law or explicitly stated in this policy.

The application is a digital SaaS service that provides access to analytics, reports, and features based on Amazon Selling Partner API data authorized by the user.

2. Free Trial

If a free trial is offered:

• No charges are applied during the trial period
• Users may cancel at any time during the trial without incurring fees
• No refunds are required for trial usage

3. Subscription Cancellations

• Users may cancel their subscription at any time from their account dashboard
• Cancellation takes effect at the end of the current billing cycle
• Access to paid features remains active until the billing period ends
• No partial or prorated refunds are provided for unused time

4. Refund Exceptions

Refunds may be considered on a case-by-case basis under the following conditions:

• Duplicate or incorrect charges caused by a system error
• Proven billing errors attributable to the application
• Extended service unavailability caused by the application (not Amazon SP-API outages)

Refund requests must be submitted within 7–14 days of the charge date.

5. Amazon SP-API Dependency

The application relies on Amazon Selling Partner APIs.
No refunds will be issued for:

• Amazon SP-API downtime, throttling, or access limitations
• Seller authorization revocation or permission changes
• Amazon policy changes affecting data availability

6. Payment Processor

All payments and refunds are processed through a secure third-party payment provider (e.g., Stripe).
Approved refunds will be issued to the original payment method in accordance with the processor’s timelines.

7. Contact

For billing or refund inquiries, users may contact:
Email: billing@reportzapp.com